Complaints & Concerns

Concerns &
Complaints

Member Complaints and concerns

At Surf Life Saving Queensland (SLSQ), the safety, well-being, and satisfaction of our members are of utmost importance. We strive to create a supportive and inclusive environment where every member feels valued and heard. To ensure we continually meet our standards and address any issues promptly, we encourage our members to share their complaints and concerns with us.

We are committed to resolving any issues fairly and transparently, and we appreciate your contribution to the ongoing success and development of Surf Life Saving Queensland.

SLSA Complaints Portal

important
resources

SLSA complaint form

report complaint level

Club Contacts: Complaints

complaint handling flow chart

SLSQ Investigator Code of Conduct

Report Disclosure

Have you spoken to the member protection information officer (MPIO)?

MPIO’s can provide members with information relating to the options available to resolve concerns including child protection, harassment, bullying, welfare, conduct matters, etc. They are able to provide support & available options, but cannot make decisions or suggest the best course of action. That must be decided by the member. If you have a query or concern please contact your Club MPIO.

learn more