At Surf Life Saving Queensland (SLSQ), member safety, wellbeing, and satisfaction are non-negotiable. We foster a supportive, inclusive culture where every member is valued, heard, and treated with respect. To uphold these standards, SLSQ operates a robust complaints process aligned with the SLSA Complaints Policy. We encourage members to raise concerns and commit to addressing them fairly, transparently, and promptly.

When you speak up, you can expect:

• Clear, accessible reporting pathways and timely acknowledgement
• Respectful handling and appropriate privacy safeguards
• Impartial assessment and outcome-focused resolution
• Regular updates and guidance throughout the process

We are committed to continuous improvement and to resolving issues in line with the SLSA Complaints Policy—so our clubs remain safe, welcoming places for all.

We appreciate your contribution to the ongoing success and development of Surf Life Saving Queensland.