About SLSQ:

Surf Life Saving Queensland employs over 550 people throughout Queensland. SLSQ is an efficient and vibrant organisation servicing 32,500 members. It was formally established in 1930 and is the governing body for surf lifesaving in Queensland, comprising 57 affiliated surf lifesaving clubs in six regional branches. The organisation also includes supporters’ clubs and a range of programs that involve more than 462,000 participants. SLSQ is directly affiliated with, and is part of, Surf Life Saving Australia (SLSA) and the International Life Saving Federation (ILF). Surf Life Saving Queensland is built on a fundamental principle: to save lives. Our organisation encompasses several diverse arms – lifesaving services, community education, membership services, surf sports, fundraising and commercial training.

About the Role:

The Training Administrator is responsible for effective administration of training processes and policies within the SLSQ Education department, maintain accurate records and ensuring all training programs comply with relevant regulations and organisation policies and procedures.

Key Roles & Responsibilities:

• Provide administrative support to the education team as required.
• Answer incoming phone calls and email inquiries in a professional and efficient manner.
• Communicate effectively with members, employees, managers, and stakeholders providing excellent customer service and support.
• Update databases and Student Management System.
• Review, amend, implement and maintain Member Education Standard Operating Procedures to ensure they comply with SLSQ, RTO and VET Quality Framework polices/procedures/standards.
• Review and monitor member education administrative policies, procedures, systems and databases that are compliant with the Australian Skills Quality Authority and SLSQ policies and procedures.
• Prepare and submit any member education and training data as requested by external agencies such as Department of Education and Training – Quality Indicators, SLSA Awards summary annually.

Key Skills, Experience, and Qualifications:

• Working with Children Blue Card – Essential.
• Previous experience in an administration role within an RTO.
• Previous experience using aXcelerate as SMS/LMS.
• Previous experience in providing learner support.
• Sound Microsoft Office suite knowledge and skills (Outlook, Word, Excel).
• Experience using databases.
• Excellent written and verbal communication skills.
• Ability to work autonomously.
• High attention to detail.
• Ability to plan and prioritise workloads to meet deadlines.

Why work for SLSQ:

• Access to salary packaging benefits.
• Be part of the red and yellow army.
• Paid parental leave.