About the Role:

The SurfCom Operator is an operational role within SLSQ that works collaboratively with the Operations Centre team, the broader SLSQ organisation and emergency service providers. The purpose is to receive incident information, enter details into the incident management system, and alert the most appropriate resources to respond to the incident. This is a casual position based on the Gold Coast (Mermaid Beach).

Why work for SLSQ:

• Knowing that your efforts support an essential public safety service.
• Passionate and focused team environment working to a common goal.
• A job you’ll love where you contribute to saving lives every day.

Key Responsibilities:

• Communicate and interact effectively, to build and sustain collaborative professional relationships as a well-disciplined member of the Operations Centre service delivery team.
• Receive incoming requests for urgent and non-urgent assistance, triage those requests, and determine the appropriate course of action in accordance with SLSQ standard operating procedures.
• Dispatch and manage multiple resource responses simultaneously in accordance with SLSQ standard operating procedures.
• Liaise as necessary with operational staff and other service providers to ensure effective mobilisation of resources.
• Present fit for duty by being physically and psychologically healthy, illness and fatigue free, and proactively utilise staff support and counselling services when required.
• Monitor, review and critically reflect on the quality of individual performance, be receptive to feedback, and work towards continuous improvement in your practice.
• Actively participate in the mentoring, teaching and development of peers and support volunteers in meeting their learning objectives.

Key Skills, Experience, and Qualifications:

Essential

• Working with Children Blue Card.
• National Police Record Check.
• Proof of Identity Check (points of identification and working rights).
• Demonstrable commitment to empowering and respecting children and young people.
• Moderate understanding of child safety and the National Principles for Child Safe Organisations.
• Minimum typing speed 40 wpm and +90% accuracy.
• Broad computer competence including Microsoft Office and web-based data systems
• Well-developed oral and written communications.

Desirable

Certificate II in public safety and beach patrol experience or;

a. Relevant emergency service experience in an operational role or;

b. Relevant Emergency Operations Centre experience.

About SLSQ:

Surf Life Saving Queensland employs over 550 people throughout Queensland. SLSQ is an efficient and vibrant organisation servicing 32,500 members. It was formally established in 1930 and is the governing body for surf lifesaving in Queensland, comprising 57 affiliated surf lifesaving clubs in six regional branches. The organisation also includes supporters’ clubs and a range of programs that involve more than 462,000 participants. SLSQ is directly affiliated with, and is part of, Surf Life Saving Australia (SLSA) and the International Life Saving Federation (ILF). Surf Life Saving Queensland is built on a fundamental principle: to save lives. Our organisation encompasses several diverse arms – lifesaving services, community education, membership services, surf sports, fundraising and commercial training.