Are you an organised, detail-oriented individual with a passion for supporting education and training? We’re looking for a proactive and enthusiastic Membership Training Administration Assistant to join the SLSQ Education department. In this role, you’ll play a vital part in ensuring smooth administration of training processes, maintaining compliance, and providing exceptional support to our members, staff, and stakeholders.

Why SLSQ?

• Paid parental leave.
• Salary packaging.
• Great office location in South Brisbane!
• Know your efforts are contributing to an essential service!

What You’ll Do:

• Provide administrative support to the Membership Training Education team, ensuring efficient service delivery.
• Communicate with members, staff, and stakeholders, offering excellent customer service.
• Process assessments, track completions, and issue certifications.
• Maintain accurate student records and assist with enrolments and session setups.
• Update databases and Student Management System (aXcelerate).
• Drive process improvements and generate reports on training outcomes.
• Support the development and maintenance of Member Education Standard Operating Procedures, ensuring full compliance with SLSQ, RTO, and VET Quality Framework standards.
• Ensure policies and procedures meet Australian Skills Quality Authority (ASQA) and SLSQ standards.
• Provide accurate reports and statistics to the Member Training Manager.
• Answer phone calls and emails, resolving inquiries professionally.

About You:

• Working with Children Blue Card (or the ability to obtain).
• Business Administration or relevant qualification.
• Prior experience in an administrative or support role within a training or education environment, ideally within an RTO.
• Proficiency with aXcelerate SMS/LMS and strong knowledge of Microsoft Office (Outlook, Word, Excel).
• Flexibility to work occasional weekends for conferences.
• Experience in providing learner support.
• High attention to detail and ability to manage tasks independently.
• Excellent written and verbal communication skills.
• Ability to prioritise tasks, manage workloads, and meet deadlines.
• Comfortable working with databases.

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

If you’re ready to bring your administrative skills to an impactful and dynamic team, we’d love to hear from you!