Membership Services Administrator – Make Waves in Member Support at SLSQ!

Are you ready to play a key role in supporting one of Queensland’s most iconic community movements? Are you someone who takes pride in delivering exceptional service, thrives on meaningful conversations, and loves a role where no two days are the same? As our Membership Services Administrator, you’ll be the friendly face and dependable backbone of Surf Life Saving Queensland’s Membership Team—supporting a proud community of over 35,000 members.

This role is ideal for someone who enjoys engaging with people from all walks of life, is a natural communicator, and brings a proactive, solutions-focused mindset to everything they do.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Increase your take home pay with Salary Packaging.
• Paid parental leave available.
• Onsite parking.
• Flexible and hybrid working options.
• Employee assistance program EAP for health and wellbeing.

What You’ll Do:

• Acting as the first point of contact for member enquiries—delivering helpful, timely and friendly support.
• Collaborating across teams to deliver impactful membership initiatives and programs.
• Managing key administrative duties in line with SLSQ policies, procedures and compliance standards.
• Providing Secretariat support to the Membership Services Committee—including preparing and distributing minutes, agendas, circulars and reports.
• Assisting with awards and recognition processes, and playing a hands-on role in member recruitment and engagement projects.
• Coordinating meeting logistics and event arrangements.
• Building trusted relationships with internal teams, clubs, and external stakeholders.
• Assisting with accommodation, travel bookings, and a variety of ad hoc tasks to support the Membership Team.
• Attending special events and functions outside of regular hours as needed (a great way to experience the passion of our community up close!).

About You:

• A natural at delivering exceptional customer service with a friendly, solutions-focused approach.
• Strong communicator with top-notch administrative, analytical, and interpersonal skills.
• Skilled at building and maintaining strong working relationships across teams and stakeholders.
• Excellent time management—able to juggle priorities, plan effectively, and meet deadlines with confidence.
• Integrity, professionalism, and alignment with our mission and community values.
• Flexible, resourceful, and comfortable working in a dynamic environment where no two days are the same.
• Detail-oriented problem-solver with a knack for seeing patterns, making sense of data, and finding smart solutions.
• Strong written and verbal communication skills that make a lasting impression.
• Organised, adaptable, and ready to embrace change with a positive mindset.

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. If you need assistance or adjustments to fully participate in the application process, please contact hr@lifesaving.com.au.

Join Surf Life Saving Queensland and be part of a passionate team making a real difference in communities across the state—both on and off the beach.