Member Welfare Officer (12 Month Parental Leave Contract)
We are seeking a Member Welfare Officer for a 12 month parental leave contract.
As part of the SLSQ Membership team, this role will develop, coordinate and oversee effective member wellbeing initiatives, including but not limited to, peer support, child safeguarding and assuming the role of Member Protection Information Officer (MPIO) portfolios in order to provide the highest level of support to the SLSQ volunteer membership base.
This is a full-time 12-month parental leave contract expected to start Monday, 10th January 2022. Shortlisting will commence immediately.
Key Responsibilities Include:
- Ensure membership compliance with State/ National Child Safeguarding requirements and provide advice and expertise in child safeguarding practices.
- Act as the MPIO, including provision of information and support to members.
- Coordinate the training and recruitment of MPIO’s throughout SLSQ clubs.
- Provide support to clubs and members for any enquiries, concerns or complaints about the grievance/complaint’s procedure.
- Develop and implement the Membership Peer Support program.
- Coordinate the SLSQ peer support program, including recruitment, rostering and supervision of volunteer peer support officers.
- Assisting the Membership team with the processing and review of the Working with Children Checks (Blue Card).
- Provide ongoing proactive support and continuous improvement to member wellbeing initiatives through education, guidance and assistance to SLSQ members, with a key focus on mental health & wellbeing, and safeguarding children.
- Assist with research and writing proposals for the improvement of policies, processes, programs and resources.
- Work within the team to develop and deliver programs to support club and member awareness of the grievance process.
- Work within the team to develop and deliver programs to build knowledge and resilience in the areas of mental health and wellbeing.
- Develop and facilitate training as required.
- Promote and support the mental health and wellbeing of SLSQ members, including critical incident support.
- Work with the membership team to recommend policy and procedure relating to member wellbeing.
Your Key Skills Include:
- A strong understanding of child safety and mental health fields.
- Outstanding organisational, time management and prioritisation skills to manage a diverse workload with competing priorities.
- Exceptional conflict resolution, problem solving and diplomacy skills, with a focus on effective outcomes.
- Department of Sport and Recreation – Member Protection Information Officer Training (Desirable)
- Proficient administration and organisational skills, with minimum intermediate level Microsoft Office suite proficiency.
- Ability to maintain strict confidentiality.
Qualifications & Experience:
- Working with Children Blue Card (or ability to obtain) (Essential)
- Open Driver’s License (Essential)
- Relevant tertiary qualification (Social Work, Psychology or related field) (Desirable)
- A minimum of two years’ experience in a similar role (Desirable)