Membership Protection Information Officer
The MPIO is responsible for providing information about a person’s rights, responsibilities and options to make a complaint or raise a concern.
Member Protection Officers (MPIO) play an important role in Surf Life Saving Queensland.
An MPIO provides information and guidance on complaints procedures. They are the ‘go to’ person if a member wants to discuss problems experienced in their capacity as a volunteer – particularly if a member is considering making a formal complaint.
Their role is to help ensure that people understand the complaint handling process. They do not handle the complaint, nor provide emotional support, but rather guide members to the various policy instruments applicable to their issue. Including but not limited to, the Club’s Constitution & By-Laws, SLSA Member Protection Policy 6.05, SLSA Complaints Resolution Policy 6.06 etc. The MPIO is responsible for providing information about a person’s rights, responsibilities and options to make a complaint or raise a concern.
A MPIO is the first point of contact in a club for any enquiries, concerns or complaints around harassment, child abuse and other inappropriate behaviour. The MPIO provides information to the person with the concern. View position description here.
Please view the MPIO Poster for more information.
If you are interested in becoming a MPIO for your club, please contact SLSQ member welfare officer Alana Gore.
In order to become a recognised MPIO, members will need to complete the requirements prescribed by Sports Integrity Australia. MPIO Training is a two-step process with the first being an online course that is delivered by Sport Integrity Australia (SIA) (previously Play by the Rules), and then secondly a face to face or virtual workshop.
The online course contains 7 core modules being:
- The MPIO Role;
- Complaint Resolution Procedures;
- Member Protection and the Law;
- Child Protection;
- Harassment and Discrimination; and
- Ethical and Practical Considerations
The modules can be accessed here.
Once a participant completes the e-learning course through SIA, they commence Part 2 which requires attendance at a 3-hour virtual workshop. Workshop dates can be accessed here.
There is no cost to members to complete the training.
SLSQ will also be providing mandatory training to assist in navigating SLSA policy instruments such as the SLSA Complaints Resolution Policy 6.06.
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