Coronavirus (COVID-19)

Page updated


Surf Life Saving Queensland is taking the threat of Coronavirus (COVID-19) seriously and is concerned for all members and the community.

This page is being reviewed daily and will include the latest information for beachgoers and SLSQ members on any impact on Surf Life Saving operations.

Current advice from Queensland Health includes:

  • Clean hands with soap and water, or alcohol-based hand rubs.
  • Cover your nose and mouth with a tissue or flexed elbow when coughing or sneezing.
  • Avoid contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath.
  • Stay home if you are unwell.
  • Try to stay at least 1.5 metres away from people coughing or sneezing.

Click here to read the Chief Health Officers directions regarding Home Confinement, Movement and Gatherings
Click here to read the Queensland Government’s Roadmap to Easing Queensland’s Restrictions.
Click here to read the Queensland Government’s Restrictions for Sport, Recreation and Fitness Organisations.

Key information about symptoms, travel warnings, and other preventative measures can be found at the following links:

Queensland Health
Aus Government, Department of Health
World Health Organisation
Centers for Disease Control and Infection


 

Below are copies of all COVID-19 communications from SLSQ


 
15 MAY 2020

MEMBER UPDATE: STAGE 1 EASE OF RESTRICTIONS

On behalf of Surf Life Saving Queensland, thank you to all of our members and clubs for your efforts and resilience throughout this period. It has been inspiring seeing your vigilance and service take on new forms of support in connecting with your communities.

In light of the Queensland Government’s Roadmap to Easing Queensland’s Restrictions, SLSQ has commenced work on COVID-19 Safety Plans. This work will assist clubs as restrictions ease for various sections of our complex and diverse organisation.

Our priority is to ensure member safety and welfare as we enter Stage 1; commencing midnight tonight Friday May 15 and continuing for the next four weeks. During Stage 1, SLSQ’s current operations will remain in place.

Before a club and its members can recommence any form of activity, a club must have a COVID-19 safety plan for each activity. SLSQ has commenced building tools and resources to support clubs, which will be available on the COVID-19 Hub for download. These resources align with Queensland Health obligations.

Our club members continue to role model community standards by strictly adhering to Queensland Health’s guidelines, which includes maintaining social distancing of 1.5m and hygiene when attending the beach to participate in non-contact, personal recreation and personal social exercise in groups of no more than 10 participants. It is imperative that our members maintain this behaviour over the coming weeks in order to give community sport the best chance of returning in Stage 2 on June 12, 2020.

Our lifeguards and lifesavers on patrol continue to provide response and service through the surveillance method of patrolling until further notice, with the red and yellow flags to remain down across Queensland.

We appreciate these are confusing times for many with restrictions easing at different times for activities and businesses. With that in mind, we encourage members to support and look out for each other over the coming weeks.

In the meantime, please continue to visit lifesaving.com.au/covid19 for all updates and information.

If you require further information, please refer back to the following:

Roadmap to Easing Restrictions

Queensland Health

Australian Government, Department of Health

World Health Organisation

Centers for Disease Control and Infection

Queensland Government’s Restrictions for Sport, Recreation and Fitness Organisations


 
2 APRIL 2020

MEMBER UPDATE

On behalf of Surf Life Saving Queensland, thank you to all of our members for your remarkable efforts in recent weeks. It’s been inspiring to see your vigilance and service continuing to shine through during this unprecedented situation.

While the end of season is fast approaching for many, it’s only just beginning for our North Queensland members, who return to the beach on Saturday to commence their 2020 season.

We wish all of our NQ members the very best of luck – we know it will be challenging as they begin their season amidst a pandemic, but we are committed to working with all clubs, members, and the wider NQ Branch to provide whatever help and support we can.

From a state-wide perspective, we are continuing to monitor the COVID-19 situation and have been liaising closely with authorities for the latest health advice.

We will continue to maintain surveillance patrols until further notice, with the red and yellow flags to remain down across Queensland.

Please refer to Section 8 of the Patrol Operations Manual, or speak with your Club Captain, in the event of any confusion around what a ‘surveillance patrol’ entails. Please click here to view Section 8 of the POM.

Given we operate in the public domain, it’s imperative that all members are adhering to restrictions around social distancing, and staying at least 1.5 metres away from each other at all times.

As always, your personal health and safety should come first – if any member does not wish to provide volunteer patrols, please advise your club so arrangements can be made to temporarily remove you from the roster.

We appreciate these are challenging and uncertain times for many and, with that in mind, we also encourage members to support and look out for each other over the coming weeks.

If you haven’t already done so, perhaps consider reaching out to clubmates to check on their welfare, ensure they are okay, and offer any assistance where possible. For further information and suggestions, please click here.

In the meantime, please continue to visit lifesaving.com.au/covid19 for all updates and information.

Thanks again for your support and efforts, and stay safe.


 
26 MARCH 2020

PATROL UPDATE

The Board of SLSQ and the State Lifesaving Committee have agreed that all beach patrols and lifeguard services across Queensland will revert to a surveillance service from Saturday, 28 March 2020.

There is no requirement for placement of red and yellow flags on the beach to mark the designated swimming area.

This decision has been made to protect the health and safety of our surf lifesavers and lifeguards, while also seeking to limit the number of people congregating within a confined space between the flags.

Beach surveillance will continue in line with Section 8 of SLSQ’s Patrol Operations Manual, and clubs are strongly encouraged to field no more than the minimum number of members required.

Surf lifesavers and lifeguards will have access to all relevant gear and equipment, ensuring they can respond to incidents which may arise.

If any member does not wish to provide volunteer patrols, please contact your club captain and/or patrol captain so arrangements can be made for you to be temporarily removed from the roster.

Should a club not have the minimum number of members or awards required as per their Patrol Services Contract, please advise SOCC as per normal procedure for support.

For more information, please see: Surveillance Patrols - Overview

SLSA FREE ONLINE COURSE - COVID-19

SLSA eLearning provider etrainu has created a COVID-19: What It Is, How to Prevent Spread online learning awareness course. It is now available for free on the SLSA learning management system for all members. To access the course through eLearning, please login to the SLSA Members Area or click here to access it online.

Please note, this is for awareness only. There is no award issued following completion of this course and no assessment involved. It will take about 5-7 minutes to complete, is interactive and suitable for ages 10+.


 
20 MARCH 2020

JUNIOR ACTIVITIES SUSPENDED

In light of the current COVID-19 situation, all Junior Activities across Queensland will be suspended until further notice, effective from 20 March.

This includes regular weekend nipper programs along with other activities including, but not limited to, BBQs, junior presentations, and break-ups. SLSQ will continue to monitor the situation, and a further update will be provided to all clubs and branches by May 2020.

This decision was not made lightly, and comes after extensive consultation and discussion between SLSQ’s State Junior Activities Advisor, State Membership Services Officer, and Membership Services Manager.

While disappointing, the health and well-being of members remains our key priority at all times. Importantly, this decision will help mitigate risk amongst our junior members, while also helping safeguard the countless number of people they have direct interaction with off the beach.

SLSQ thanks all clubs, branches, and members for their support and understanding.


 
18 MARCH 2020

SURF LIFE SAVING QUEENSLAND - UPDATE

From Wednesday 18 March, all SLSQ support centres across the state will be moving to a work-from-home arrangement, where possible, until further notice from government and health authorities comes to light.

This decision has been made to help protect our staff and members alike, and to minimise the risk of gaining or spreading infection to the broader public.


 
16 MARCH 2020

2020 YOUTH EXCELLENCE PROGRAM - POSTPONED

On Sunday 15th March, the 2020 Youth Excellence Program (YEP) Coordination Team met to discuss the current global situation and leading agency advice in relation to COVID-19 and the impacts on YEP scheduled to be conducted on 4th-6th April, 2020.

Following due consideration of all the associated risks, State and Federal Government directives, and precedent actions taken by Surf Life Saving Australia, Surf Life Saving Queensland and other state bodies the meeting resolved unanimously to postpone the 2020 Youth Excellence Program to a later date, subject to further Government announcements.

Once a decision has been made, this information will be sent to you directly to confirm your attendance for the new scheduled dates.

Please note that this may take some time, but rest assured we will let you know as soon as we know.

Whilst a great disappointment to all concerned, this decision has been taken in the best interests of not only those people directly associated with the 2020 Youth Excellence Program, but with the broader interests of your family and friends, particularly the elderly.

In taking these strong actions SLSQ is demonstrating that it is committed to the welfare and safety of its members and their families as a priority.

During this time we are urging all members to exercise care and caution to minimise the risk of infection.


 
13 MARCH 2020

NIPPERS AND YOUTH CHAMPIONSHIPS

Earlier today, the Australian Government and health authorities issued updated information regarding COVID-19, advising all non-essential public gatherings of more than 500 people be cancelled in the interests of safety.

This recommendation will come into effect from Monday, 16 March.

In line with this directive, SLSQ has made the unfortunate, yet necessary, decision to cancel the 2020 Queensland Youth, Masters, and Open Surf Life Saving Championships (scheduled for March 20-22 and March 27-29).

While this weekend’s Nippers activities fall outside of this directive, we are urging all members to exercise care and caution to minimise the risk of infection.

Please note that all clubs must comply with any and all advice from government and health authorities, in the event official recommendations change over the next 24-48 hours.

 
13 MARCH 2020

UPDATES REGARDING QUEENSLAND SURF LIFE SAVING CHAMPIONSHIPS

In line with government directives, SLSQ has made the unfortunate, yet necessary, decision to cancel the 2020 Queensland Youth, Masters, and Open Surf Life Saving Championships.

While we would love the competition to continue, it’s important to note the health and wellbeing of our members, volunteers, and officials remains our key priority at all times.

This is an extremely complex situation, and we thank all competitors and clubs for their understanding. SLSQ will continue to keep our members informed of the situation, and will provide further updates as required.

We encourage all members to exercise care and caution to protect themselves and minimise the risk of infection.


13 MARCH 2020

SLSA STATEMENT – AUSSIES 2020

The Council of Australian Governments (COAG) meeting today advised against holding non-essential, organised public gatherings of more than 500 people. In light of this advice, Surf Life Saving Australia is cancelling the 2020 Australian Surf Life Saving Championships.

The annual championships were due to be held on the Gold Coast in Queensland from April 18-26, with over 6,000 competitors and thousands more family, friends and spectators expected to attend the event.

“We have been monitoring the situation closely and adhering to the advice of the Federal Government and other relevant authorities since the outbreak of the COVID-19 virus,” said SLSA President Graham Ford AM.

“Following the updated information and advice today from the Federal Government, and in consideration of our members and the wider Australian community, the SLSA Board have today made the decision to cancel the Australian Surf Life Saving Championships for this year.

“The health and wellbeing of our members, volunteers, officials and staff are paramount and SLSA also recognises that an event the size of the Aussies, has the potential to attract over 17,000 people to the event and we feel that it is important that we play our part in reducing the spread of the virus out of respect for all Australians and the health care system.

“In uncertain times, we wanted to provide some clarity and certainty to our members who have been planning and preparing for this event,” said Mr Ford.

Mr Ford said that it was a decision that was not taken lightly given how celebrated the Aussies event is by the SLSA membership, but the Board acted quickly following today’s Government announcement so that Clubs and members could make appropriate plans.

The SLSA Medical Advisory Panel (Dr Natalie Hood, Dr Ned Douglas, Dr Lucinda Remilton, Dr Paul Hotton) supports the decision of the SLSA Board.

“Surf Life Saving Australia (SLSA) has been in regular consultation with the Australian Government (Department of Health), other health agencies and medical representatives since the outbreak to monitor and review the evolving situation.

“The SLSA medical group supports these actions to slow the rate of transmission of the virus, which will reduce the risk of SLSA members and the general public being exposed to, and potentially contracting the COVID-19.” (Stated by the Medical Advisory Panel members).

Surf Life Saving Australia will arrange refunds for all entry fees already paid for the 2020 Australian Surf Life Saving Championships.


 
12 MARCH 2020

UPDATES REGARDING QUEENSLAND SURF LIFE SAVING CHAMPIONSHIPS

At this stage, the 2020 Queensland Youth, Masters, and Open Surf Life Saving Championships on the Sunshine Coast will be proceeding as planned.

Queensland Health is currently advising “there is no need to cancel any events or gatherings, or take additional precautions to normal practice. People who are unwell should not attend public events.”

However, it’s important to note the health and safety of members, competitors, officials, and volunteers will remain our key priority at all times.

As such, SLSQ will be closely monitoring the situation over the coming weeks, and will heed any and all advice from relevant authorities including Queensland Health, the World Health Organisation, and the Centre of Disease Control.

SLSQ will continue to keep our members informed of the situation, and will provide further updates as required.

Further information about symptoms, travel warnings, and other preventative measures can be found at the following link: http://bit.ly/2IHJP7s

Posted 26 MARCH 2020

PATROL UPDATE

The Board of SLSQ and the State Lifesaving Committee have agreed that all beach patrols and lifeguard services across Queensland will revert to a surveillance service from Saturday, 28 March 2020.

There is no requirement for placement of red and yellow flags on the beach to mark the designated swimming area.

This decision has been made to protect the health and safety of our surf lifesavers and lifeguards, while also seeking to limit the number of people congregating within a confined space between the flags.

Beach surveillance will continue in line with Section 8 of SLSQ’s Patrol Operations Manual, and clubs are strongly encouraged to field no more than the minimum number of members required.

Surf lifesavers and lifeguards will have access to all relevant gear and equipment, ensuring they can respond to incidents which may arise.

If any member does not wish to provide volunteer patrols, please contact your club captain and/or patrol captain so arrangements can be made for you to be temporarily removed from the roster.

Should a club not have the minimum number of members or awards required as per their Patrol Services Contract, please advise SOCC as per normal procedure for support.

For more information, please see: Surveillance Patrols - Overview

Operations support services will continue across the state, and emergency response groups will also remain in place.

Posted 18 MARCH 2020
From Wednesday 18 March, all SLSQ support centres across the state will be moving to a work-from-home arrangement, where possible, until further notice from government and health authorities comes to light. This decision has been made to help protect our staff and members alike, and to minimise the risk of gaining or spreading infection to the broader public.

What does this mean for clubs and branches?

It is important to note the day-to-day operations of SLSQ will continue, as will the support and services provided to clubs, branches, members, and the broader public. From an organisational perspective, SLSQ has developed contingency plans to minimise disruption and ensure business continuity during this time. We remain committed to our overarching vision of ‘Zero preventable deaths in Queensland public waters’ and, at this stage, will continue to work with clubs, branches, and our lifeguard operations to ensure suitable coverage of Queensland’s coastline. From an administration perspective, our support staff across all regions will continue to be available via email and mobile phone, and we appreciate your patience and understanding if there are any delays in responding to your enquiries.

Are there any changes to patrol requirements?

All lifesaving and lifeguard operations across Queensland will continue as normal, however members are encouraged to exercise care and caution to minimise the risk of infection. Clubs are expected to engage with volunteers to ensure that all patrol requirements and responsibilities are being fulfilled. It’s critical that all patrols are strictly adhering to policies and procedures around the correct use of personal protective equipment (PPE), including bag valve masks during resuscitations and gloves where required. We strongly suggest that all training and education be suspended unless it is specifically needed to fulfil requirements around patrol service agreements for this season. Clubs already engaged in training and education should ensure that all policies regarding cleaning and decontamination of manikins and other equipment are strictly adhered to. Surfaces and objects should be kept clean and wiped regularly with disinfectant, while all members should be encouraged to regularly wash their hands with an appropriate soap or alcohol-based solution. It is also imperative that members are following all other standard operating procedures with regards to personal health and safety. Operations support services will continue across the state, and emergency response groups will also remain in place. Please ensure that all operations are managed in accordance with the Patrol Operations Manual.

Member health and safety

It is important that all members are heeding advice from health authorities at all times, including new rules and regulations around self-quarantine. Authorities are also advising people who are unwell to stay at home – a stance supported by SLSQ. While this may preclude some from patrolling or participating in other SLS activities, it’s vital that advice from health authorities is strictly adhered to at all times. Additionally, any members who are feeling unwell and/or have potentially been exposed to the virus should seek medical attention, following all advice, and refrain from accessing their club/branch for a period of no less than 14 days. Please work with your club to arrange an alternative person to fill your spot if you are unable to patrol.

Member support

Our SLS community is fortunate to have a diverse range of age groups within our membership base. For some, the necessary precautions associated with Covid-19 may lead to isolation, loneliness and difficulty obtaining essential items such as food and medications. We encourage all members to look out for those people who fall within identified ‘high-risk’ demographical groups, including members aged 70+. This may include reaching out to check on their welfare, regular telephone calls, and providing any practical support they may need help with.
Information provided by the Australian Government, Department of Health. Click here for most up-to-date health advice from Queensland Health.

What is a coronavirus and COVID-19?

Coronaviruses are a large family of viruses known to cause respiratory infections. These can range from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). This new coronavirus originated in Hubei Province, China and the disease caused by the virus is named COVID-19.

How is this coronavirus spread?

COVID-19 is most likely to spread from person-to-person through:
  • Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared.
  • Close contact with a person with a confirmed infection who coughs or sneezes.
  • Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

What are the symptoms of COVID-19?

The symptoms of COVID-19 are similar to other colds and flus and include:
  • Fever
  • Sore throat
  • Cough
  • Fatigue
  • Difficulty breathing
While coronavirus is of concern, it is important to remember that most people displaying these symptoms are likely suffering with a cold or other respiratory illness – not coronavirus.

What do I do if I develop symptoms?

If you develop symptoms within 14 days of arriving in Australia or within 14 days of last contact with a confirmed case, you should arrange to see your doctor for urgent assessment. You should telephone the health clinic or hospital before you arrive and tell them your travel history or that you have been in contact with a confirmed case of coronavirus. You must remain isolated either in your home, hotel or a health care setting until public health authorities inform you it is safe for you to return to your usual activities.

Should I be tested for COVID-19?

Your doctor will tell you if you should be tested. They will arrange for the test. You will only be tested if your doctor decides you meet the criteria:
  • You have returned from overseas in the past 14 days and you develop respiratory illness with or without fever
  • You have been in close contact with a confirmed COVID-19 case in the past 14 days and you develop respiratory illness with or without fever
  • You have severe community-acquired pneumonia and there is no clear cause
  • You are a healthcare worker who works directly with patients and you have a respiratory illness and a fever
If you meet any of these criteria, your doctor can request you are tested for COVID-19. It is important to remember that many people with symptoms similar to COVID-19 will not have the virus. Only suspected cases are tested to ensure our labs are able to cope with the demand. There is no need to test people who feel well and do not meet the criteria above.

Who needs to isolate?

All people who arrive in Australia from midnight 15 March 2020, or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.

Someone I live with is getting tested for COVID-19. Should I self-isolate and get tested as well?

If a household member is a suspected case, you may need to be isolated. This will be determined by your public health unit on a case-by-case basis. Your public health unit will contact you if you need to isolate. For more information, read our fact sheet on home isolation.

What does isolate in your home mean?

If you have been diagnosed with COVID-19, you must stay at home to prevent it spreading to other people. You might also be asked to stay at home if you may have been exposed to the virus. Staying at home means you:
  • do not go to public places such as work, school, shopping centres, childcare or university
  • ask someone to get food and other necessities for you and leave them at your front door
  • do not let visitors in — only people who usually live with you should be in your home
You do not need to wear a mask in your home. If you need to go out to seek medical attention, wear a surgical mask (if you have one) to protect others. You should stay in touch by phone and on-line with your family and friends. For more information, read our fact sheet on home isolation

What is social distancing?

Social distancing is one way to help slow the spread of viruses such as COVID-19. Social distancing includes staying at home when you are unwell, avoiding large public gatherings if they’re not essential, keeping a distance of 1.5 metres between you and other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions. There’s no need to change your daily routine, but taking these social distancing precautions can help protect the people in our community who are most at risk.

Who is most at risk of a serious illness?

Some people who are infected may not get sick at all, some will get mild symptoms from which they will recover easily, and others may become very ill, very quickly. From previous experience with other coronaviruses, the people at most risk of serious infection are:
  • People with compromised immune systems (e.g. cancer).
  • Elderly people.
  • Aboriginal and Torres Strait Islander people, as they have higher rates of chronic illness.
  • People with diagnosed chronic medical conditions.
  • People in group residential settings.
  • People in detention facilities.
  • Very young children and babies.*
*At this stage the risk to children and babies, and the role children play in the transmission of COVID-19, is not clear. However, there has so far been a low rate of confirmed COVID-19 cases among children, relative to the broader population.

How is the virus treated?

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care.

How can we help prevent the spread of coronavirus?

Practising good hand and sneeze/cough hygiene and keeping your distance from others when you are sick is the best defence against most viruses. You should:
  • Wash your hands frequently with soap and water, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).
  • Exercise personal responsibility for social distancing measures.

Can I go to public gatherings such as concerts and sporting events?

Currently, Australia does not have widespread community transmission of COVID-19. To help slow the spread, the Australian Government has advised, effective from Monday 16 March that organised, non-essential gatherings should be limited to 500 people. Non-essential meetings or conferences of critical workforces, such as health care professionals and emergency services, should also be limited. This advice does not include workplaces, schools, universities, shops, supermarkets, public transport and airports. To protect vulnerable Australians, the Government has also advised reducing visitors to all residential aged care facilities and remote Aboriginal and Torres Strait Islander communities. These precautions are most important for people over 60, particularly if they have a chronic disease.

My workplace has more than 500 people. Can I still go to work?

Yes, you can still go to work. The Government currently recommends that organised, non-essential gatherings be limited to a maximum of 500 people. This advice does not include workplaces, schools, universities, shops, supermarkets, public transport and airports. If you are unwell, you should stay home to avoid spreading your germs to others.

Should I be taking my kids out of childcare or school?

No, at this stage the Government recommends continuing essential daily activities including school and childcare. If your child is unwell, you should keep them home to avoid spreading their germs to others.

What about community sports and activities?

Major sporting events and community activities may be postponed or cancelled depending on the size of the event and the expected number of attendees. You can continue to engage in smaller community sports and activities that are part of your daily life.

Should I wear a face mask?

You do not need to wear a mask if you are healthy. While the use of masks can help to prevent transmission of disease from infected patients to others, masks are not currently recommended for use by healthy members of the public for the prevention of infections like coronavirus.

More information

For the latest advice, information and resources, go to www.health.gov.au Call the National Coronavirus Help Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450. The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts If you have concerns about your health, speak to your doctor.

SLSQ STATUS

State Support Centres – WORKING

Restrictions on visitors

Active Lifesaving Clubs – ALL OPEN

Licensed Supporters Clubs – CLOSED

Lifesaving Services – SURVEILLANCE ONLY

South Bank, Brisbane – CLOSED
Cairns Lagoon, Cairns – CLOSED
Strand Waterpark & Rockpool, Townsville – CLOSED
Riverway Lagoon, Townsville – CLOSED

Nippers – SUSPENDED

See updates for further details


EVENT STATUS

Queensland Surf Life Saving Championships – CANCELLED

Youth Excellence Program – POSTPONED

Surf Girl Awards Dinner – POSTPONED

World Championships – POSTPONED

Following the decision on 19 March 2020 to postpone LWC2020 due to the global Covid-19 pandemic, the ILS has discussed alternative solutions with the Italian Lifesaving Federation (FIN) and with the host of the LWC 2022. Both agreed with the proposed plan, which is to move the LWC 2020 to 2022, to keep the LWC 2024 at the Gold Coast, Australia and to plan the LWC 2026 in Agadir, Morocco. Click here for further info.


Our Partners’ Support

Westpac has supported their customers and community through the good and tough times for more than 200 years, and they continue to be there for you as the COVID-19 situation evolves. Click here to read more.


More Information

If you need urgent medical advice call 000.

Visit the Australian Government Department of Health website

Call the Australian Government Department of Health 1800 020 103

(8:30am to 5:30pm (AEST) Monday to Friday, except public holidays)

For health advice over the phone call 13HEALTH

(13 43 25 84 – Queensland only)